Returns & Exchanges

At Nina Brittle, we take pride in the quality of our handcrafted treats; however, due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you love every bite.

1

Contact Our Team

If your order arrives damaged or incorrect, please email our support team within 48 hours of delivery with your order number and photos of the product.

2

Quality Assessment

Our kitchen specialists will review your claim to determine if a replacement, store credit, or refund is the best course of action based on the issue reported.

3

Disposal or Return

For safety and hygiene reasons, we typically do not require food items to be shipped back; we will advise you on whether to dispose of the item or return it for inspection.

4

Resolution Processing

Once your claim is approved, we will process your replacement shipment or issue a refund to your original payment method within 3 to 5 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing